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Contact Us

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You can contact us:

Using our External link Feedback form.

By calling 1800 800 007 between 6am and 12 midnight, 7 days a week.

If you have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY users phone 133 677, then ask for 1800 800 007
  • Speak and listen users phone 1300 555 727, then ask for 1800 800 007

In person at the PTV Hub at Southern Cross Station (near entrance at Collins and Spencer streets)

By mail at:

myki mailbox
GPO Box 4318
Melbourne VIC 3001

Public Transport Ombudsman
If you have a complaint and do not receive a response from myki or you remain dissatisfied, you can ask for your case to be reviewed by the Public Transport Ombudsman.