Contact Us
You can contact us by:
mailing to:
myki mailbox
GPO Box 4318
Melbourne VIC 3001
Or calling 13 6954 (13 myki) between 6am and 12 midnight, 7 days a week.
If you have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 133 677, then ask for 13 6954 (13 myki)
- Speak and listen users phone 1300 555 727, then ask for 13 6954 (13 myki)
You can also provide feedback online by using our 
Feedback form.
Public Transport Ombudsman
If you have a complaint and do not receive a response from myki or you remain dissatisfied, you can ask for your case to be reviewed by the Public Transport Ombudsman.