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This glossary aims to explain some of the words and terms used on this website. You can find legal definitions of some of these terms in the Victorian Fares and Ticketing Manual (myki) and you should always refer to those definitions for legal purposes.
A
Account holder
The account holder is the person to whom the myki is registered and who has authority to manage that account.
Anonymous myki
An anonymous myki is a myki that is not registered.
Authorised Officers
Authorised Officers (ticket inspectors) are staff employed by public transport operators (train, tram and buses) to ensure you comply with ticketing and behavioural requirements while travelling on or using public transport services and facilities
Auto top up
Auto top up allows you to choose an amount that is added to your myki balance from a linked bank acccount or credit card automatically once your myki money reaches a minimum value (set by you). An auto top up can only be set up on a registered myki.
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B
Balance protection
Balance protection means that if a registered myki is reported lost or stolen the card is blocked and the remaining myki money and/or myki pass can be transferred to a new myki. Balance protection is not available for an anonymous myki.
Best fare
Provided you touch on and touch off correctly,myki money will give you the lowest cost product (e.g. city saver) for your trip and cap the fare to the lowest available fare. That is why you always get the best fare with myki money. In the Melbourne metropolitan area, myki money fares are based on Value Metcard fares.
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C
Cardholder
The cardholder is the person who uses the myki to travel. The cardholder may be different to the account holder.
Child myki
A child myki is a concession fare myki available to children aged 16 years and under. Children under 4 years travel free and do not need a myki.
Commuter Club
Commuter Club is a scheme for employers or other organisations to buy 365-day myki passes on behalf of the organisation's employees, members or volunteers.
Concession myki
A concession myki is available to customers who are eligible for concession fares as defined in the Victorian Fares and Ticketing Manual myki). A concession myki automatically calculates fares at the discounted concession rate.
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D
Default fare
When using myki money, a default fare is the fare payable for a service on which a customer travels and fails to touch off.
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Department of Transport (DOT)
The Department of Transport, along with VicRoads and other transport agencies, is responsible for public transport, roads and ports across Victoria. The Department derives its functions and powers from the Transport Act 1983.
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E
Electronic gates
The electronic gates are the gates at which you touch on and touch off your myki as you pass through when you enter or exit certain stations.
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F
Full fare myki
A full fare myki is a myki used by customers who are not entitled to any travel concessions.
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G
Guardian
A guardian is a person, other than a child's parent, who has the care of a child.
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H
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I
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J
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K
Keolis Downer EDI Rail (KDR)
KDR will be operating Melbourne’s tram network, which will continue to be branded 'Yarra Trams', from 30 November 2009 onwards. The contract is for an initial term of 8 years, with a possible extension.
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L
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M
Metcard
Metcards are the paper tickets with a magnetic stripe that are currently used to travel on Melbourne’s public transport. You can still use Metcards to travel during the transition to myki, as both systems will operate in parallel for a certain time.
Metlink
Metlink is a partnership of Melbourne’s train, tram and bus operators, which provides customers with information such as timetables or service updates.
Metro Trains Melbourne (MTM)
Metro Trains Melbourne will be the operators of the metropolitan train network, which will be known as 'Metro Trains', from 30 November 2009 onwards. The contract is for an initial term of 8 years, with a possible extension.
MetShop
The MetShop assists you with all your public transport needs. The MetShop is located inside the Melbourne Town Hall building on the corner of Swanston and Little Collins Streets.
myki check
A myki check machine is the blue machine found at some metropolitan train stations, selected tram platform stops, some V/Line stations and selected bus interchanges. You can use a myki check to view the information stored on your myki, including myki money balance, myki pass balance, recent transactions and travel history.
myki machine
You can buy a full fare card from a myki machine at stations, some tram platform superstops and bus interchanges. You can also top up myki money and myki pass, check recent transaction history and buy short term tickets. myki machines are located at all metropolitan train stations and selected V/Line stations, bus interchanges and tram platform stops.
myki machine – trams
You can top up myki money to a maximum of $20, and buy short term tickets on myki machines on trams.
myki money
myki money is a dollar amount stored on a myki. With myki money, the best fare is calculated according to where and when you touch on and touch off at the start and the end of each trip.
myki pass
myki pass is a product stored on a myki in the form of travel days for a specified zone or zones, valid for a certain period.
myki reader
myki readers are the green myki devices you must use to touch on and touch off at the start and end of each trip. They are located at the entry and exit points on buses, trams and at train stations.
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N
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O
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P
Personal identification number (PIN)
A PIN is a four-digit identification number you need to set when registering a myki. The PIN allows the call centre to help establish your identify when you contact us.
Public Transport Authorities
Public Transport Authorities means the TTA, the Department of Transport and any agency, contractor or delegate of TTA or the Department of Transport including Metlink and public transport operators.
Public Transport Ombudsman (PTO)
The Public Transport Ombudsman deals with complaints about Victorian Public Transport that members of the community have been unable to resolve directly with the Public Transport operators or the Transport Ticketing Authority. For further information, visit ptovic.com.au.
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Q
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R
Registration
Registering the cardholder's personal details means that the balance on the myki can be recovered if the myki is reported as lost or stolen. The cardholder can also access their travel history online and arrange auto top up.
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S
Seniors myki
Customers who have a valid Victorian Seniors Card are eligible to use a seniors myki to travel.
Short term ticket
Customers who don’t have a myki can buy short term tickets to travel. 2 hour and daily short term tickets are available across the public transport network in full fare or concession categories. For some V/Line services, peak and off-peak categories are available.
Smart card
A smart card contains a microchip that processes information and can be used to pay for public transport, such as train, trams or buses. mykis and short term tickets are smart cards.
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T
Top up
When you top up, you load travel days (a myki pass) or a dollar amount (myki money) on a myki to pay for travel.
Touch off
To touch off, you place the myki or short term ticket against a myki reader at the end of your trip and the reader shows a green light.
Touch on
To touch on, you place the myki or short term ticket against myki reader at the start of your trip and the reader shows a green light.
Transition period
The transition period is the time when Melbourne makes the switch to myki. During this phase, you will be able to use either Metcard or myki to travel on public transport. An extensive public information campaign will happen before Metcard ends.
V/Line stations within metropolitan Zone 2 will move to myki before the end of the year. Remaining V/Line stations and the coach network will switch to myki in 2010.
Transport Ticketing Authority (TTA)
The State Body that manages the delivery of the myki ticketing system.
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U
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V
V/Line
V/Line is a Victorian regional public transport operator.
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W
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X
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Y
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Z
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