Refund a myki card

You can apply for a refund of any unsued myki money, unused myki pass or part used myki pass at any time by completing the myki Refund & Reimbursement form.

You can claim your refund as either a cheque or balance transfer to another myki of your choice. In addition, you can also choose to convert a myki pass to myki money (myki pass conversions over $250 can only be paid by cheque).

Please allow up to 10 business days for a myki pass to myki money conversion to take place.

Please allow up to 21 business days for cheque refunds.

How do you calculate myki pass refunds and myki pass conversion?
If you apply for a refund on an unused myki pass, you are refunded the full purchase price. If you have already travelled using your myki pass, your refund is the difference between the full purchase price and the amount you would have had to pay to buy other fares for the time your pass was held.

For example:

• You buy and activate a 28-day myki pass, then apply for a refund on the 10th day
• We calculate the cost of travel for 10 days based on the fares that would have applied for a 10 day period. In this case, the fare for 1 x 7 day myki pass and 3 x Daily cap myki money fares.
• Your refund amount is the cost of travel for the 10 days you held your pass, subtracted from the price of your original 28-day myki pass. This calculation also applies if you choose to convert your partially used pass into myki money.

There are no refunds on expired passes. Your refund amount is calculated based on the day you submit your refund application, not the day the pass was last touched on.

There are some important things to note about partially used myki pass refunds and conversions:
Yearly myki passes (365-day passes): Refunds are only available on a Yearly myki pass that has been held for less than 325 days because the discount rate on a yearly myki pass means that you receive 365 days travel but only pay for 325 days.

For example:

• You paid $1397.50 for a Zone 1 365-day pass (325 days x $4.30 daily rate).
• You apply for a refund on the 210th day.
• You would have paid $903.00 if you had bought a 210-day pass originally (210 days x $4.30)
• Your refund amount is $494.50, based on the fare you would have paid for a 210-day pass subtracted from the amount you originally paid.

Commuter Club 365-day myki passes: Refunds are only available on a Commuter Club 365-day pass that has been held for less than 293 days because the discount rate on a Commuter Club myki pass means that you receive 365 days travel but only pay for 293 days.

For example:

• You paid $1257.75 for a Zone 1 Commuter Club 365-day pass (325 days x $4.30 daily rate = $1397.50 x 90% for your Commuter Club discount).
• You apply for a refund on the 210th day.
• You would have paid $903.00 if you had bought 210 days days originally (210 days x $4.02)
• Your refund amount is $354.75, based on the fare you would have paid for a 210-day pass subtracted from the amount you originally paid.

Student Passes (Yearly & Half Yearly): Your refund amount is the original Student Pass purchase price minus the pro rata amount  you would have paid for the number of weeks you held your pass from the date of issue to the date you apply for a refund.

Note that the refund amount for a Yearly Student Pass submitted after 31 July is the original Student Pass purchase price minus the Half Yearly Student Pass price minus the pro rata amount for the number of weeks you held your pass from 31 July to the date you apply for a refund.

For more information, or to request an estimate of the refund amount you will receive, call 1800 800 007.