Auto top up
So that you always have enough myki money for your journey, the myki system offers the option of auto top up. When your myki money balance is running low, it is topped up from your nominated bank account or debit/credit card.
Auto top up is only available for registered myki cards. Register your myki now.
- Using auto top up means you are always ready to travel with your myki.
- You control when your myki tops up and by how much.
- Auto top up adds myki money to your myki card and then deducts payment from your nominated bank account or debit/credit card.
- This process means you always have value on your myki and the banking cycle does not prevent you from travelling.
Auto top up is not available for myki pass.
Use the Auto Top Up Request Form to set up auto top up from a nominated bank account or debit/credit card.
When setting up auto top up via your online account you can only use a nominated debit/credit card.
Full fare example:
- Set a minimum balance threshold – for example $10.00.
- Set an auto top up amount – for example $50.00.
- myki money balance before travelling is $11.50.
- Touch on in Zone 2 and touch off in Zone 1
- When the touch off occurs, the system charges a fare of $5.54.
- At the same time,
the system recognises your new myki money card balance is $5.96 and
automatically triggers a top up of $50.00 myki money.
- Your myki
money balance becomes $55.96 when you next touch on or use a myki machine.
- The system then requests a direct debit payment of $50.00 from your nominated bank account or debit/credit card.
It is important to note that steps 2 and 3 above happen at
the same time. However, while your myki card receives the myki money, you do not pay for this top up until step 5 is successfully
completed.
If step 5 is unsuccessful and the system is unable to
collect a direct debit payment of the auto top up amount, your
myki card is temporarily blocked until payment is made.
You must keep sufficient funds available in your nominated bank account or debit/credit card to pay for your auto top up.
If your nominated bank account details change, you must complete a new
Auto Top Up Request Form.
If your nominated debit/credit card details change (for example, debit/credit card expiry date), you must
log in
and update the auto top up settings on your myki online account.
When are payments made from my bank account or credit card?
The system requests direct debit payments from your nominated bank account or debit/credit card in three circumstances:
When you set up auto top up on your myki account
- This transaction is treated like a regular online top up.
- The system debits your chosen auto top up amount from your nominated bank account or debit/credit card.
- At least 24 hours later, your myki receives this amount of myki money when you touch on at a myki reader or use a myki machine.
- This happens no matter what your current myki money balance is at the time.
When you modify your auto top up settings
- This transaction is treated like a regular online top up.
- The system debits your chosen auto top up amount from your nominated bank account or debit/credit card.
- At least 24 hours later, your myki receives this amount of myki money when you touch on at a myki reader or use a myki machine.
- This happens no matter what your current myki money balance is at the time.
When your myki automatically tops up
- Your myki money balance falls below your minimum balance threshold.
- Your myki receives your chosen auto top up amount of myki money.
- The system then requests a direct debit payment from your nominated bank account or debit/credit card.
- This happens no matter what your current myki money balance is at the time.