Privacy Statement

On 1 January 2013, management of the myki ticketing system transferred from Transport Ticketing Authority (TTA) to Public Transport Victoria (PTV).

PTV understands and respects your right to privacy and is committed to privacy protection. As a statutory authority subject to the Information Privacy Act 2000, PTV has developed a Privacy Policy to regulate the way that it collects and handles your personal information. This privacy statement outlines how your privacy is protected and how PTV manages information it collects from visitors to this website.

  myki Privacy Policy (PDF, 118KB, 18pp.)

What information is currently collected through this website?
You can access this website and browse anonymously without providing your personal information and without being identified. PTV collects data through its web server, including the number, time and date of visits to the site and its pages. This site also uses ClickTale web analytics service. You can choose to disable the Service at http://www.clicktale.net/disable.html. We use this anonymous information for statistical purposes and to ensure our website is providing relevant information.

Some functions and services provided by this website require you to provide certain personal information. For example, if you are seeking additional information on myki, we need your contact details in order to respond. A Privacy Notice is provided wherever personal information is collected.

Cookies
This website uses cookies to track user traffic patterns so that we can improve this site. You can set your browser to notify you when you receive a cookie so that you can accept or reject it. However, rejecting cookies may limit how you can use this site.

Web Beacons
This website utilises web beacons for online campaigns.

Privacy and myki
myki smart cards will be used for travel on metropolitan trains, trams and buses as well as on selected regional trains and buses. Most myki cardholders will have the choice of purchasing and using an unregistered myki.

Personal information will be collected if you choose to do any of the following things:

Registering a myki
Registration will require at least minimum contact details, for some concession cardholders it is mandatory to register and personalise their card (with name, or name and photo), dependent on the category of concession entitlement. Registered cardholders can choose to personalise their myki with their name if this is requested at the time of purchase.

Personal information provided by or about the account holder or cardholder or generated by using the Card is collected by PTV to issue and administer the Card and relevant entitlements. The account holder or cardholder will generally be able to access his/her personal information. PTV requires personal information to provide the Card and related services, such as registration.

Setting auto top up
If you choose to register for auto top up (a direct debit facility from your credit card or bank account).  The TTA will need to hold relevant details required for payment processing.

Topping up by credit or debit card
If you choose to add value to your unregistered myki by using a credit or debit card, your credit card details are provided to PTV's bank and not retained by PTV.

Ordering an unregistered myki via the myki website or myki call centre
If you order an unregistered myki via the website or call centre, your contact details will be required temporarily to issue the myki. These details will be deleted about 30 days after the myki is mailed to you.

Making a query or complaint
PTV may require personal information (contact details) in order to respond to queries or complaints.

Use and disclosure
Use of the myki will generate a record, which will include the location, time and date of the transaction. If a cardholder has provided personal details, PTV will have the ability to link these with cardholder's transactions. However, PTV or its agents will not normally need to do so in connection with the operation of the payment system.

Personal information held by PTV and public entities may be used or disclosed (including to each other) for the operation of myki; to verify entitlement to concession travel; for ticketing enforcement; in emergencies; otherwise as required or authorised by or under law; or with your consent. The full myki Privacy Policy explains these circumstances.

Security
PTV and its agents will take all reasonable measures to secure personal information.

Accessing or correcting your information
To view or correct information that PTV holds about you, log into your account (if you have set up online access) to change your details directly or contact the call centre on 1800 800 007.

Making a query or complaint
If you have a query or a complaint about the way PTV has handled your personal information, please contact us via the Feedback form or call 1800 800 007.

More information
If you would like further information about PTV's myki Information Privacy practices see the full   myki Privacy Policy (PDF, 118KB, 18pp.) or contact us via the Feedback form, or call 1800 800 007.