Topping up
When I top up how long does it take for the money to appear on my myki?
If you top up at a myki machine, at a retail outlet, at a staffed ticket office, the MetShop or on board a bus or tram your myki money is immediately credited to your card.
Please allow at least 24 hours for money topped up online at myki.com.au or via the call centre to be processed. Once processed, the money will appear on your card the next time you touch your card to a myki reader.
If you have arranged auto top up the money is available on your card as soon as you reach your set amount.
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What happens if I forget to top up my myki?
You should always make sure your myki has enough myki money on it to travel. You cannot start a journey with a negative myki money balance.
However, you may start and complete one trip provided the myki money balance is at least $0.01. Your myki money balance can go into a negative for a single trip only.
If the myki money balance falls below this amount (i.e., value is $0.00 or less), you will not be able to touch on and you will need to top up before you travel again.
In some cases this will mean that if you have reached your cap and have remaining travel time within a zone you will not be permitted to touch on because the balance is $0.00 or less. When you have topped up you will be able to travel within the 2 hour or daily cap as normal.
Example: If you begin your journey in zone 1 with a myki money balance of $1 and then touch off in zone 1 a 2 hour fare will be deducted. This leaves a negative balance (-$1.94) on the myki. You will be unable to touch on again, even in zone 1 within the 2 hour period, until you top up to a positive myki money balance.
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What should I do if I have a negative balance?
If your myki money has dropped into a negative balance you need to top up.
You will not be able to travel until your myki money balance is topped up over $0.01.
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