Topping up
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To top up means loading either myki pass (travel days) or myki money (a dollar amount) onto your myki to pay for your travel. You can currently top up your myki at:
- online (min $10 if topping up with myki money)
- by calling 13 6954 (13 myki)
- using a myki machine at metropolitan train stations*, at selected tram platform stops and bus interchanges. myki machine locations...
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For up-to date information about where you can top up, please call 13 6954 (13 myki).
Note: Top up requests made via the website or by phone may take at least 24 hours to be processed. Once processed, your top up will appear on your myki the next time you touch on.
Minimum requirements
Travel in one or two zones
To touch on and to travel in Zone(s) 1 and/or 2, your myki must have:
- a minimum myki money balance of $0.01; or
- a myki pass valid for at least the zone in which you board and a myki money balance of at least $0.00.
If you have a valid myki pass and a negative myki money balance, your myki is not valid for travel until you have topped up the myki money balance to at least $0.00.
Travel in three or more zones
Before you travel in three zones or more, your myki must have:
- a myki pass valid for your entire journey; or
- a sufficient myki money balance to pay for the entire journey; or
- a myki pass for part of the journey and a sufficient myki money balance to pay for the rest of the journey.
You may only top up myki money on board V/Line coaches and trains if you did not have a reasonable opportunity to top up before travel. Cash sales only.
If you boarded a V/Line coach or train at a location with facilities for topping up, you are deemed to have had a reasonable opportunity to top up before travelling. For example, if you board a V/Line train at Southern Cross Station or at any other staffed station you must top up before boarding. In these circumstances, you may commit an offence if you do not top up before boarding.
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