• myki replaces old-style tickets on our public transport system - including trains, trams and buses in Melbourne and in major regional centres like Ballarat, Bendigo, Geelong, Moe, Morwell and Traralgon.
• It's a plastic card you can keep in your wallet, pocket or purse and you can use it over and over again for years. 
• Similar systems are already used successfully in major cities including London, Taipei, Singapore and Hong Kong.
• You can register your myki for extra security or you can choose to have an anonymous one. However, if you wish to claim a concession you are required to register.

• myki literally stores value for you to use on public transport.
• When you purchase your myki you decide how much value it will store for you. You can use cash, a credit or debit card. Or - by using the website - you can even set up an automatic funds transfer (auto top up).
• At the beginning and end of your journey, you use myki to scan on and scan off at fare payment devices (called myki scanners). They're located at train stations and the entrances on trams and buses.
• Scanning myki is fast and easy.
• myki gives you the best fare for the way that you travel and there are two kinds of 'stored value' you can have on your myki: myki money and myki pass.
• myki money is a dollar amount you specify that's stored on your card. You don't have to think about zones or times, myki does it all for you and gives you the best fare for your journey. Fares are calculated according to where and when you travel - and capped to the applicable 2 hour or daily fare. 
• myki pass is a stored travel pass valid for a certain period (7 days or 28-365 days). You specify the exact duration of your myki pass - either 7 days or anywhere between 28 and 365 consecutive travel days. So if you know you'll be travelling regularly, you can store a myki pass on your myki. 
• You can have a myki that stores myki pass or a myki that stores myki money - or a myki that stores both!

• Following a regional bus pilot in mid-2008, the roll-out of myki will continue through 2009 with completion in early 2010.

• You can purchase myki from a large network of retail outlets, including 7-Eleven.
• You can also purchase myki from myki machines at train stations, selected tram superstops and bus interchanges and myki service centres.
• myki can also be purchased online and over the phone.

• You will still be able to receive the benefits of periodical fares by choosing to store myki pass (7 days or 28-365 days) on your myki.
• You will still receive discounted travel if you have a concession myki.
• For more information on concession and authorised free travel entitlements, visit the concessions page within this site.

• No. Fares will not increase as a result of myki.

• Protecting your privacy is a priority for myki and you can choose to register your personal details or remain anonymous.
• Customers who choose to register their myki will have their personal details stored in a secure database that will be separate from the database that stores travel data.
• Customers who register their card have the choice of adding their name to their myki at the time of purchase.
• Customers who choose to remain anonymous will have no personal information on their card or held in myki databases.
• Customers will be required to register and, or personalise their myki in order to receive concession entitlements.

• Even if you do not travel that often, it still makes good sense to have your own myki.
• Remember, myki can be used on trains, trams and buses and is designed to give you the best fare for the way that you travel.
• You'll also have the option of buying a short term ticket.

• Registering your myki with TTA will allow you to reclaim any outstanding value on your card in the event that it is lost, stolen or damaged.
• If you have chosen an anonymous myki, however, there is no way of cancelling it or preserving its value to you.
• Another myki benefit is that there is no need to remove myki from your wallet when you scan on and scan off, so there is less chance of losing your myki.

• Inspectors will carry small, light hand-held devices similar to personal organisers which they will use to check myki.

Protecting customer privacy has always been a priority in developing myki. TTA has worked with Victoria’s Privacy Commissioner to establish a comprehensive Privacy Policy covering the collection, use and handling of personal information. Concession cardholders will be required to have a registered and, or personalised myki to assist in concession management but other myki users will always have the option of anonymity. However, if you choose to register and, or personalise myki, strict controls will be in place to protect your privacy.

Full-fare cardholders who register their card will be able to choose to add their name to their myki at the time of purchase. Some concession cardholders will be required to have a personalised myki to assist in proving concession entitlement. Information on a registered myki will link to a customer registration database. Data chips on cards will store only recent transaction history, with no personal details on the chip.

Registering your myki with TTA will allow you to reclaim any outstanding value on the card in the event of loss, theft or damage/ malfunction. Registered cardholders may choose to have myki personalised to make it easier to identify and distinguish from other people’s cards, and harder for someone else to misuse it if it is lost or stolen.

The computer system recording travel data will be separate from the computer records of who owns myki. The two systems will only be linked in very limited and tightly controlled circumstances, which are spelt out in the Privacy Policy.

Someone in possession of a lost or stolen myki will only be able to access the last few transactions, and will only know whatever personal details are on the card face.

Basic personal information about registered cardholders will be held on a customer registration database, which will link to separate transaction history and payment databases. If people choose automatic account top up options, the payment database will also contain details of a nominated bank account or credit card.

No. You will have the option of providing your bank account details in advance so that when your card balance reaches a preset value, an amount that you nominate can be deducted from your bank account and credited to your card. However, there will be many other options for top up, including facilities at premium stations, retail agents, online or via telephone. You will be able to select the method that best suits you.

Some concession cardholders will be required to register and provide personal details which may be verified against data held by other agencies (such as Centrelink), to confirm eligibility for the concession.

Organisations involved in public transport administration and fare enforcement will have access to information on the card. These include the Department of Transport Public Transport Division, Transit Police and Authorised Officers of the Public Transport Operators. These organisations will also have controlled access to personal information in the supporting databases. Personal information will only be disclosed to third parties for other reasons, in emergencies, or otherwise as required or authorised by, or under law, or with your consent. 

TTA and its contractors will employ all appropriate security techniques to guard against unauthorised access, loss or corruption of personal information.

Yes – the Information Privacy Act gives you that right, and TTA and its contractors will have a simple process in place to access and, if necessary, correct information.

• myki will replace Victoria's public transport tickets.
• With myki your Companion Card entitlements will remain the same.
• Other myki matters are still being finalised so until you receive your new myki, you should continue to use your current Companion Card.

• From 2008 onward, affixing two colour passport-sized photographs is a requirement for the VPT Studet Concession Card Application form.
• When myki arrives, photos will be printed on the card. We need to ensure that both the size and quality meet the specification outlined on the form.
• By ensuring photos are of a high standard, this will also assist the Authorised Officers when checking the validity of a concession entitlement.
• Most concession customers will be required to have their name and photograph on myki to prove concession entitlements.